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About Course
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Target Audience:
- Public transportation drivers, including bus, tram, and train operators.
- Challenges include:
- Dealing with difficult passengers.
- Managing time pressure and delays.
- Coping with traffic congestion and long working hours.
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Course Goals:
- Teach emotional regulation and mindfulness techniques.
- Improve communication and conflict resolution skills.
- Reduce stress and enhance job satisfaction.
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Learning Objectives:
- Recognize and manage emotions during high-stress situations.
- Apply mindfulness techniques to enhance focus and resilience.
- Communicate effectively with passengers and colleag